Terms & Conditions

Smarto Gym is a business tool, not a consumer app. You may register only if all of the following are true:

• You are at least 18 years old and legally able to enter into a contract.
• You are registering on behalf of a gym or fitness business, and you are authorised to bind that business to these Terms.
• The details you give us at registration — gym name, contact number, email address and billing information — are accurate and kept up to date.
• You are not barred from receiving the Service under any law that applies to you.

When you register, we create a private workspace for your gym. Your member records, plans, payments and reports live inside that workspace and are not shared with other gyms.

You are responsible for:

• Keeping your sign-in credentials confidential and not sharing a single login across staff.
• Everything done through your account, including actions taken by your staff, managers or anyone you give access to.
• Telling us promptly at support@smartogym.in if you believe your account has been accessed without your permission.

We may need to access your workspace to provide support, investigate a problem, or meet a legal obligation. We keep that access to the minimum needed and handle anything we see in line with the Privacy Policy.

Smarto Gym is sold as a prepaid subscription. You choose a plan duration when you register, and the plan runs for that fixed term from the date it starts:

• Starter — ₹249 for 1 month
• Growth — ₹549 for 3 months
• Pro — ₹849 for 6 months
• Elite — ₹1,449 for 1 year

Free first month. Every newly registered gym gets its first month on the Starter plan at ₹0. The free month is offered once per gym and is meant for genuine evaluation — we may decline it where the same business registers repeatedly to extend it. At the end of the free month you can choose any paid plan to keep your workspace active.

All prices are in Indian Rupees (INR) and, unless stated otherwise on the pricing section, are exclusive of taxes such as GST, which will be added where applicable. Every subscription includes member management, membership plans, payments, WhatsApp messaging, reports and notifications.

We may revise our prices at any time. A price change never affects a term you have already paid for — it applies from your next renewal, and we will tell you before it takes effect.

Subscription fees are payable in advance for the full plan duration. Payments are collected through third-party payment gateways; we do not store your card or banking credentials on our servers.

Subscriptions do not auto-renew unless you have explicitly set up a recurring mandate. We will remind you before your term ends so you can renew and avoid interruption.

If a subscription expires without renewal, your workspace moves to a read-only or suspended state. Your data is retained for the grace period described in the Privacy Policy so you can renew and pick up where you left off. After that period, we may permanently delete it.

For cancellations and the circumstances in which fees are refundable, see the Refund & Cancellation Policy.

You decide what member information goes into Smarto Gym — names, photos, contact numbers, plans, payment history, attendance and, if you enable it, biometric templates. That data belongs to your gym. We process it on your instructions to run the Service for you.

Because you control it, you are responsible for ensuring that:

• You have a lawful basis and, where required, the member's consent to collect and store their details in Smarto Gym.
• You obtain clear, specific consent before enrolling any member's fingerprint or other biometric data, and you offer a reasonable alternative to members who decline.
• You have consent to contact members over WhatsApp, SMS or email for renewal reminders and dues follow-ups.
• You honour your members' requests to access, correct or delete their information, and you keep your own privacy notice up to date. We will help you action such requests within the Service.

You must not upload data you have no right to hold, and you must not use the Service to store information unrelated to running your gym.

Biometric attendance and door access control are optional add-ons and are not included in the subscription plans listed above. Pricing depends on your devices, the number of doors and the setup your gym needs, and is quoted per gym.

Unless we have agreed otherwise in writing, the physical hardware — fingerprint readers, controllers, locks, cabling and power — is procured, installed, powered and maintained by you or your chosen installer. Smarto Gym provides the software integration.

Door access control depends on hardware, electrical supply and network connectivity that we do not control. It must not be relied on as your only safety or emergency-exit mechanism, and you remain responsible for complying with fire, safety and building regulations at your premises.

The Service can help you send renewal reminders and dues follow-ups to your members over WhatsApp using saved templates. WhatsApp is operated by a third party and its own terms and business messaging policies apply.

You are the sender of those messages. You must only message members who expect to hear from you, keep the content relevant to their membership, and stop messaging anyone who asks you to. We are not responsible for messages that fail to deliver, are delayed, or are blocked or rate-limited by WhatsApp.

When using Smarto Gym, you agree not to:

• Resell, sublicense, rent out or white-label the Service without our written permission.
• Copy, reverse-engineer, decompile or attempt to derive the source code of any part of the Service, except to the limited extent the law allows.
• Probe, scan, overload or attempt to gain unauthorised access to the Service, another gym's workspace, or the infrastructure it runs on.
• Upload malware, or content that is unlawful, obscene, defamatory or infringes someone else's rights.
• Use automated tools to scrape or bulk-extract data beyond the export features we provide.
• Use the Service to send spam or unsolicited marketing.

We work to keep Smarto Gym available and reliable, but we do not promise uninterrupted service. Access may be paused for scheduled maintenance, urgent fixes, or events outside our control such as network, hosting, payment gateway or power failures. Where practical, we give advance notice of planned downtime.

Support is available over email at support@smartogym.in and over WhatsApp at +91 80865 54006, Monday – Saturday, 9:00 AM – 7:00 PM IST. We aim to respond within 1 business day.

We improve the product continuously and may add, change or retire features. If we plan to remove or materially reduce a feature you rely on, we will give you reasonable notice.

The Service — including its software, design, interface, documentation, the Smarto Gym name and logo — belongs to us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use it for your own gym for as long as your subscription is active. Nothing in these Terms transfers ownership to you.

Your data stays yours. By putting it into the Service you give us permission to host, process, back up and display it as needed to run the Service for you. We may also use aggregated, de-identified statistics that cannot identify you or your members to improve the product.

If you send us feedback or suggestions, we may use them freely to improve Smarto Gym without any obligation to you.

You may stop using the Service or cancel your subscription at any time, as described in the Refund & Cancellation Policy.

We may suspend or terminate your access if:

• Your subscription fees are unpaid after the due date;
• You breach these Terms, particularly the acceptable-use and member-data sections;
• Your use puts the security, stability or lawful operation of the Service at risk; or
• We are required to do so by law.

Except in urgent or legally required cases, we will warn you first and give you a fair chance to put things right. On termination, your right to use the Service ends and we handle your data as set out in the Privacy Policy. You can export your records at any time while your account is active — please do so before cancelling.

The Service is provided on an "as is" and "as available" basis. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

Smarto Gym is a record-keeping and operations tool. It is not accounting, tax, legal or medical advice, and it does not replace your own books of account or professional advice. You are responsible for verifying the figures in your reports before relying on them, and for meeting your own tax and regulatory obligations.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses, or for loss of profit, revenue, goodwill, business or anticipated savings, arising out of or relating to the Service.

Our total aggregate liability arising out of or relating to these Terms, whatever the cause of action, is limited to the total subscription fees you actually paid us for the Service in the twelve (12) months immediately before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot lawfully be limited, such as liability for fraud or wilful misconduct.

You agree to indemnify and hold Smarto Gym harmless against claims, damages, penalties and reasonable legal costs brought by a third party — including your members or a regulator — arising from your use of the Service in breach of these Terms, from data you upload without the necessary rights or consent, or from how you communicate with your members.

We may update these Terms as the product and the law evolve. The "Last updated" date at the top always reflects the current version. For material changes we will give notice by email or in the dashboard before they take effect. Continuing to use the Service after that date means you accept the updated Terms.

These Terms are governed by the laws of India. The courts at Malappuram, Kerala, India have exclusive jurisdiction over any dispute arising out of or relating to them.

Before starting formal proceedings, both sides agree to try to resolve the matter in good faith by writing to support@smartogym.in and allowing 30 days for a response.

Questions about these Terms? Contact us:

• Email: support@smartogym.in
• WhatsApp / phone: +91 80865 54006
• Registered address: Malappuram, Kerala, India

You can also use the contact page for the full list of ways to get in touch.