Refund & Cancellation Policy

Every newly registered gym starts on the Starter plan at ₹0 for one month. No payment is collected up front, and nothing charges automatically when the month ends — you actively choose a paid plan to continue.

Because no money changes hands, there is nothing to refund for the free month. If you decide Smarto Gym is not for you, just don't pick a paid plan. Do export any data you want to keep before your workspace goes inactive.

The free month is available once per gym. It is meant for genuine evaluation, not repeated re-registration.

You can cancel at any time — there is no lock-in beyond the term you have already paid for and no cancellation fee. To cancel, either use the subscription settings in your dashboard or email us at support@smartogym.in from your registered email address, with your gym name.

Cancelling stops future renewals. It does not shorten the current term: your workspace stays fully usable until the last day of the period you paid for. After that it becomes inactive, and we retain your data for 90 days in case you come back, as described in the Privacy Policy.

Export your reports and member data before the term ends. Once the retention window closes, the data cannot be recovered.

We will refund your subscription fee in these situations:

• Within 7 days of your first paid subscription. If you upgrade from the free month to a paid plan and change your mind, tell us within 7 days of that payment and we will refund it in full.
• Duplicate or double charges. If you were billed twice for the same period, we refund the extra charge in full, always.
• Payment taken but the plan never activated. If money left your account and your subscription did not start, we activate it or refund it — your choice.
• Prolonged service failure. If the Service is unavailable for an extended period due to a fault on our side and we cannot fix it in reasonable time, we refund the affected portion of your term on a pro-rata basis.
• We terminate your account without cause. If we discontinue the Service or close your account for a reason that is not a breach of the Terms, we refund the unused portion of your term.

To be straightforward with you, fees are not refundable when:

• The 7-day window on your first paid subscription has passed, and you simply wish to stop using the Service mid-term.
• The payment is a renewal of a plan you have already used, or any subscription term after your first paid one.
• You did not use the Service, or used it less than you expected. The free month exists so you can test fit before paying.
• You downgrade to a shorter or cheaper plan mid-term — we do not refund the price difference, but the new plan applies from your next renewal.
• We suspend or terminate your account because you breached the Terms & Conditions, for example non-payment, misuse, or handling member data without the necessary consent.
• The problem is caused by something outside our control — your internet connection, your device, your hardware, or a third-party service such as WhatsApp or a payment gateway being unavailable.
• Taxes such as GST that we have already remitted to the authorities, where the law does not allow reversal.

Biometric attendance and door access are optional add-ons quoted separately per gym, and they are not covered by the 7-day subscription refund window.

• Hardware — fingerprint readers, controllers, locks and cabling — is covered by the manufacturer's or supplier's warranty and return policy, not by this page. Where we supply the hardware, unopened items may be returned within 7 days of delivery; installed or used devices cannot be returned.
• Installation, configuration and site-visit charges are not refundable once the work has been carried out.
• Integration fees paid in advance for work not yet performed are refundable in full if you cancel before we begin.

If a device we supplied is faulty on arrival, tell us within 7 days and we will arrange a replacement or a refund.

Email support@smartogym.in from your registered email address with the subject line "Refund request", and include:

1. Your gym name and registered mobile number;
2. The plan you paid for and the date of payment;
3. The payment reference or transaction ID;
4. The reason for the request — a screenshot helps if something went wrong.

We acknowledge every request within 1 business day and tell you our decision within 5 business days. If we need more information, we will ask before that deadline. If we decline a request, we will explain why in writing.

Approved refunds are sent back to the original payment method — the same card, UPI ID or bank account the payment came from. We cannot redirect a refund to a different account.

• We initiate the refund within 5 business days of approving it.
• Your bank or card issuer then takes a further 5–10 business days to credit it. That part of the timeline is set by them, not by us.
• Refunds are made in Indian Rupees. Any currency conversion or bank charges are borne by your bank.
• Where a plan is refunded, access to the workspace ends on the refund date and any unused portion of the term lapses.

If a refund has not reached you 10 business days after we confirmed it, send us the transaction reference and we will chase it with the payment gateway on your behalf.

If you believe a charge is wrong, please talk to us first — we can almost always sort it out faster than a bank dispute. Raising a chargeback without contacting us may lead to the account being suspended while the dispute is investigated. We will always provide evidence of the subscription and its usage to the payment gateway when a dispute is raised.

We may update this Refund & Cancellation Policy from time to time. The version that applies to your payment is the one published on the date you paid, so a later change never reduces a refund right you already had. The "Last updated" date at the top reflects the current version.

For anything about billing, cancellations or refunds:

• Email: support@smartogym.in
• WhatsApp / phone: +91 80865 54006 (Monday – Saturday, 9:00 AM – 7:00 PM IST)
• Address: Malappuram, Kerala, India